COMMERCIAL CLEANING SERVICE

   
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Commercial Cleaning Sales Booster Kit

  

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Depending on your needs and budget, business janitorial services can vary widely, from emptying the trash and vacuuming weekly or even monthly, to a thorough daily cleaning including mopping and waxing the floors and disinfecting the restrooms.
Typical costs:
  • Costs vary considerably depending on how much you want done and how often, and pricing is not at all clear-cut -- it depends a great deal on the company. Many cleaning companies will charge a flat rate for smaller jobs. Emptying the trash and light cleaning (vacuuming and dusting) in an extremely small office starts around $20-$30 per visit and goes up depending on office size, the number of restrooms and the type and amount of cleaning requested.
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  • An office with just a few employees may only need basic service[1] once or twice a week for about $100-$200 per month, while the cost for daily trash pickup and simple vacuuming at a typical small business (2-3 offices, and maybe a break/conference room) can run $500-$700 or more a month.
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  • Larger jobs or those that require more specialized cleaning or more frequent service are usually charged anywhere from 5 cents - 55 cents per square foot. Most companies charge separately for labor-intensive special services such as stripping and waxing floors 25 cents - 50 cents a square foot), carpet cleaning ($20-$40 an hour), and cleaning microwaves or refrigerators ($10-$35 per appliance). Generally the larger the office, the lower the cost per square foot. Basic nightly janitorial service for a 20,000-square-foot office in a major city can run 5 cents - 10 cents per square foot or$2,000-$4,000 a month. Similar service for a typical 6-room, 2,000-square-foot office with a bathroom and a kitchenette in a less urban area might cost 10 cents - 55 cents per square foot or around $800-$2,000 a month. Medical or health care facilities require specialized cleaning and are usually at the higher end of the price range -- and may be billed on an hourly basis rather than per square foot.

What should be included:
  • Cleaning is usually done at night, while your business is closed. Common daily duties include disposing of trash, vacuuming and mopping common walkways, cleaning and dusting desktops, and cleaning and disinfecting bathrooms, including maintaining bathroom supplies. Additional tasks (which are not necessarily done daily) can include carpet and upholstery cleaning, dusting ceilings and light fixtures, and general maintenance tasks such as replacing burnt-out light bulbs. Baltimore.BizJournalsDirectory.com provides an overview.
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  • Generally a cleaning company representative will need to tour your office or store before quoting a monthly price, as the types and conditions of surfaces affects the time it will take to clean them. The main factors for estimating the cost of janitorial service are frequency of cleaning; the age and condition of the premises; overall square footage; and special considerations such as heavy traffic areas, elevators or unusual cleaning requests. EzineArticles.com explains how costs are estimated[2] from the perspective of the owner of a janitorial service.
Discounts:
  • Many multi-tenant buildings offer janitorial services, either for an extra charge or included in the rent. Before hiring an outside janitorial service, check to see what might already be available in your building.
  • Most janitorial services use their own cleaning supplies. If you're providing the cleaning supplies, be sure to let them know that in advance so they don't bill you for supplies.
Shopping for office cleaning:
  • Before getting estimates, draw up a list of the tasks you absolutely need to have done and another list of options you'd like to have done, then set a tentative budget for janitorial services. Have the lists handy when interviewing potential cleaning companies. Ask nearby business owners which cleaning company they use, and if they're satisfied with the service provided. Or search for members of the International Janitorial Cleaning Services Association[3] or, for larger buildings, the Building Service Contractors Association International.
  • Get at least three estimates. Ask about the type of equipment and materials (some use environmentally-friendly cleaning supplies); who will do the work and what sort of supervision will be provided, if any; whether you're required to sign a long-term contract (1-3 years); and how soon the cleaning service can begin. Require proof that the company is properly licensed and bonded, and ask how the employees are screened -- this is important as the cleaning employees will be inside your business at night, as thefts can occur.
Dear Milton.Zlotnick,
 
In an effort to improve your cleaning business’s performance, you may wonder how to eliminate the problem of poorly performing employees.  Since your employees are company’s  your single greatest asset, a solid quality control program results in client satisfaction as well as great referrals for you 
Much like misbehaving customers, sometimes employees perform poorly because they can. By this I mean that you (as the company owner) may unwittingly be the source of the problem. Unless you’re clear on the parameters of the employment relationship, you may be at least partly to blame. 
Your employees may be unclear as to what the expectations are. Yes, I know….. I agree with you that you wouldn’t think you’d have to tell employees not to remove things from the client’s premises that don’t belong to them. But after having an employee be granted unemployment benefits when I terminated them for that very thing, I learned how important it is to put everything in writing. 
Two Quick Fixes: 
The two things below will help you quickly improve your cleaning business and have it running more smoothly as well: 
  1. Clearly articulated expectations. The things that may seem to be “common” sense to you or I are not necessarily common to others. Make sure you have in place job descriptions, performance reviews and even a very basic employee handbook.
  2. Consistent processes. Once the written parameters are in place make sure you are using processes and systems to stay consistent. This will mean the policies you put in place are being utilized, and as a result, your problems should be reduced by about 90%. 
The other 10% of your employee performance problem will be a result of one of two things below: 

1.    There is an “enforcement” issue within your company. I don’t mean to sound like a drill sergeant when I use the word enforcement. What I mean to say is that there’s no sense in having policies if you’re going to make exceptions to them all the time. The last time I got a traffic ticket, I was not happy at all when I first got pulled over. But (I swear this is the truth) once the nice officer got done explaining to me how dangerous what I had done was, I was pleased he was so concerned about my safety! I kid you not! That’s actually what happened. 

I’m not suggesting that you have to offer a long drawn out explanation for every policy that you have. What I am suggesting is if you put into place reasonable policies and explain to your entire team how they benefit the group as a whole, you shouldn’t have difficulty enforcing your policies. When they are violated,  just use the “broken record” technique of explaining what the policy is and what needs to happen now. 
2.     The initial hiring decision was the wrong one. In this case, the only thing left to do is to cut your losses and move on. Not every employee will be a good fit for your company. There will be a certain percentage of people who just don’t fit your company’s culture and never will. Doesn’t make you bad, doesn’t make them bad, it’s just a bad fit. Free them to find a better fit with another company. This will do wonders to improve your cleaning business’s morale and functioning. One poor hire, can drag down and entire team with their bad habits and attitude. Don’t let this ruin what you’ve worked so hard to create.

This is another instance where good systems and processes will work in your favor. If you’ve clearly identified the “culture” of your company, you’ll be able to find employees that have the same values, goals and drives you do, and this should eliminate most of these poor fits. And, if your processes are consistent, your ability to weed out the poor fits will improve dramatically over time. 
Just as it’s important to have the right “ideal clients” to work with, your cleaning service business needs the best employees available. Your processes and policies will have a huge effect on how well your company performs and how efficiently your business is running. Don’t’ make the mistake some business owners make by thinking the problem is with the applicant pool. You (as the business owner) have a large role to play in helping your employees to perform at their highest levels. And, when they do, your clients are happy, and that means you’re happy too, right? Combine that with happy employees and you have the recipe for a successful cleaning service business. 
With these pointers in mind, I wanted to give you a bit of an advance notice………

I’m preparing a super duper sweet deal for you to celebrate from Black Friday all the way to Cyber Monday. So keep your eyes open and watch for my announcement coming on Thursday afternoon. You’ll be feeling pretty thankful when you see the great offers I’ve prepared just for you. 
Until then, have a safe and happy holiday and know that I’m sending you 
Much Success and Love 
Pam 
P.S. The “sweet deal” announcement is coming on Thanksgiving afternoon. Watch your mailbox
Pam Washington
Build My Cleaning Business
(702) 703-5427
pam@buildmycleaningbusiness.net